Case studies / Professional services
Distributed professional services firm
Remote service desk stood up end-to-end for a distributed consulting workforce.
A professional services firm needed to stand up a dedicated remote service desk supporting its distributed consultant workforce. Shyft6 sourced, hired, onboarded, and trained the team end-to-end, and ran the ongoing operating cadence to keep the function covered as it scaled.
Outcomes
What the engagement produced.
The situation
What they were facing
- Need for a dedicated service desk supporting consultants across multiple offices and time zones
- No existing pipeline for specialized IT-support talent at the volume and speed required
- Tight stand-up timeline tied to a broader internal operating-model change
- Training, onboarding, and retention required as part of the engagement, not just sourcing
The work
What we delivered
- End-to-end sourcing and hiring of the remote service desk team
- Onboarding, compliance, and HR administration for every hire
- Training curriculum tailored to the client's internal tools and escalation paths
- Live program cadence with IT leadership through stand-up and beyond
- Ongoing replenishment and retention support as the team scaled
Services in this engagement
Related capabilities
RPO
End-to-end managed recruiting on a fixed fee. SLAs, retention, and accountability built in.
Workforce Development
Programs that upskill your people and equip your managers to retain them.
HR Administration
Managed onboarding, compliance, credentialing, and employee records — audit-ready, always.
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