Case studies / Molecular & toxicology diagnostics
National molecular & toxicology diagnostics lab
80% less turnover. 690% revenue growth in 18 months. Unparalleled partnership.
A multi-state molecular and toxicology diagnostics lab came to us with executive gaps, a sales producer shortage, operational inefficiency, and severe turnover. Over 20 months we rebuilt the workforce, the staffing supplier program, the onboarding engine, and the 24×7 scheduling model.
Outcomes
What the engagement produced.
“Shyft6 is responsible for the 300+ contractors that we leverage in the field. They do a lot more than traditional staffing — so I’ll simply say without hyperbole that their contribution to our success over the past 20 months is completely unparalleled.”
The situation
What they were facing
- Executive leadership gaps at the top of the sales and clinical organizations
- Sales producer shortage slowing territory expansion
- Over-reliance on manual processes across recruiting, onboarding, and scheduling
- High turnover eroding program economics and customer continuity
- A mobile, 24×7 clinical workforce that the existing scheduling approach couldn’t keep visible
The work
What we delivered
- Sourced and hired 5 executive roles and 35 territory sales associates
- Stood up centralized contingent workforce management with an onsite Shyft6 program manager
- Rebuilt the staffing supplier program from MSA to scorecard
- Redesigned onboarding end-to-end, including training and testing materials
- Revamped staff schedules for 24×7 operations with a self-service scheduling app
- Stood up the Phoenix mobile site — a fully mobile clinical workforce
Services in this engagement
Related capabilities
RPO
End-to-end managed recruiting on a fixed fee. SLAs, retention, and accountability built in.
Executive Search
Managed executive search across your direct-placement supplier portfolio.
Contingent Workforce
Centralized procurement and orchestration across your contingent labor supplier network.
HR Administration
Managed onboarding, compliance, credentialing, and employee records — audit-ready, always.
Ops Improvement
Diagnose the operation across people, process, and technology. Deploy what actually moves the outcome.
Let’s talk
Want the full brief or a reference call?
We’ll share the expanded narrative, introduce you to the client, or both. Whichever helps you make your decision.