Robotic process automation, or RPA, is becoming an indispensable tool in running a profitable, flexible, and competitive healthcare business. RPA performs double-duty in automating healthcare: it automates mundane, repetitive tasks to increase the accuracy of work and boosts employee engagement. Even better, employees are on board with the technology. A UiPath study of 4,500 global workers found that 68% of them believe automation will increase their productivity.1 And, across a wide range of industries, RPA has shown that employee satisfaction goes up when employees are freed from tedious tasks to focus on higher-skill, more engaging work.
On top of those benefits, RPA is an easy-to-implement technology that does not rely on other technologies to run. Overall, it is one of the most worthwhile investments in healthcare automation – one that the healthcare industry is already turning to as the cornerstone of an automated business model.
Three ways to use RPA today for your best return on investment
While RPA is undoubtedly a good business choice in healthcare, there are some use cases that promise the most bang for your buck. We recommend automating these processes first.
- Implement online appointment scheduling and automatic appointment reminders
Appointment scheduling is a tedious task that often takes up vast amounts of time and energy. By automating this step first, you’ll free up valuable resources while improving the patient experience. Giving patients the ability to self-schedule their appointments means that they are more likely to choose a convenient time and remember their appointment. In addition, RPA’s robust integration with your pre-existing scheduling software will automatically send patient reminders to reduce missed appointments and virtually eliminate scheduling mistakes. It’s a win-win solution for your business and your patients.
2. Automate patient data management
RPA works in the background to mimic and automate the digitally based work an employee might normally do. Just like a human, it can check multiple systems and enter data across them. Letting RPA do your data management work means far fewer errors and more comprehensive information in every patient’s chart. A great way to maximize your RPA profits is to let RPA run your many patient data systems.
3. Take the headache out of the payment process
The opportunity for costly, time consuming errors is highest when it comes time for your patients to pay. Anything from numerical errors to outdated insurance records can delay the payment process and frustrate patients. Fortunately, you can breathe easier by letting RPA take on this process. With automated insurance checks and highly accurate submissions, RPA can reduce the likelihood of rejected and denied claims while speeding up payments from start to finish.
With just these three use cases, RPA is easily one of the best investments you can make in your healthcare business. It’s no wonder this easy-to-implement automation tool is becoming a foundational part of health provision. We highly recommend that healthcare businesses consider RPA technologies now to remain competitive and avoid rising costs.