Role Description: Lab Assistant 1

Department: Pre-Analytical Operations-Infectious Disease

Reports To: Pre-Analytical Operations Manager/Assistant Supervisor(s)

Purpose of the Role: Perform essential functions such as: Accuracy in accessioning patient sample information into the LIS; Accuracy in physician test ordering, scanning in requisitions.

Outcome Required & Strategic Priorities:

1. Ability to follow and adapt to workflow processes and procedures determined by Director and/or Department Manager.
2. Ability to read and comprehend AIT Infectious Disease Menu
3. Maintain constant communication between Infectious Disease Technical Laboratory and Analysts.
4. Ability to multitask between accessioning patient sample information, physician orders, manifesting and plating available samples for technical laboratory.
5. Ability to communicate clearly and concisely with other staff.
6. Function as part of the team and promote teamwork.
7. Ability to use Microsoft Word, Excel, and Outlook
8. Turn in all assignments on time and accurately to appropriate supervisor(s).
9. Upholding company and departmental culture and core values.
10. Other duties as directed.

Main Responsibilities / Critical Tasks

1. Laboratory Safety
2. Accept deliveries
3. Review that all information is accurate and up to standards for all departments
4. Maintain organization
5. Ability to identify all CAP required sample information
6. Accession patient sample information and physician test orders accurately according to requisitions and patient demographics provided by client.
7. Provide oversight of orders on requisitions on pre-accessioned samples.
8. Ability to identify missing information and execute the proper route when missing information is identified
9. Provide oversight of physician/patient information required by HIPPA, CLIA, and overall best lab practices.
10. Ability to scan patient requisitions for medical record purposes.

Organization / Management / Leadership Role

1. Complete annual education requirements as required or requested.
2. Report to work on time and as scheduled.
3. Wear identification while on duty.
4. Maintain regulatory requirements, including all state, federal, and local regulations.
5. Represent the organization in a positive and professional m anner at all times.
6. Comply with all organization policies and standards regarding ethical business practices.
7. Communicate the mission, ethics and goals of the organization.
8. Participate in performance improvement and continuous quality improvement activities.
9. Attend regular staff meetings and in-services.

Internal Stakeholders

Analytical Department

Accessioning Department

IT Deparment

Technical Laboratory

Owners

Technical

Billing Department

Client Fulfilment 

Account Managers

Mangers

Warehouse

Executive Team

External Stakeholders

Customers – Pols, Direct Physicians, Patients, Channel Partners, Anchor, Ucon

Knowledge, Skills, and Abilities

1. Knowledge of documented compliance requirements
2. Strong organizational skills
3. Ability to maintain confidentiality of all medical, financial, and legal information.
4. Ability to work independently and complete work assignments accurately and in a timely manner.

Required Education and Background:

1. High school diploma required. Some college with focus on healthcare administration, business, science, or laboratory related education preferred.
2. Required ability to work confidently on a PC with MS Office Products. 
3. Ability to communicate with all clients in a professional, courteous, efficient manner required.

Desired Education and Background for Internal Promotion:

1. Minimum of 6 months owrking in a laboratory environment required.
2. 2 years company loyalty OR a minimum of 1 year working in a prior laboratory environment required.

Behavioral Competencies

1. Complete annual education requirements as required or requested.
2. Report to work on a time and as scheduled.
3. Wear identification while on duty.
4. Maintain regulatory requirements, including all state, federal, and local regulations.
5. Represent the organization in a positive and professional manner at all times.
6. Comply with all organizational policies, cultures, and standards regarding ethical business practices.
7. Communicate the mission, ethics, and goals of the organization.
8. Participate in performance improvement and continuous quality improvement activities.
9. Cross training toxicology along with Study of In-House CDE Training.

Measures

1. Effective communication with Pre-Analytical Operations Manager or Director of Laboratory Operations regarding errors and missing information found while scrubbing and accessioning.
2. Report any scanning errors to superiors.
3. Complete all task given daily with accuracy.
4. Attend weekly departmental meetings for continued eduaction.
5. Error rate must be maintained below 1%. Goal of 0 errors per month.
6. Accesioning at least 70% of workflow available per employee per shift to maintain steady efficiency.
7. Achieve culture value points set by department and company

Schedule

4 day work week to be determined. Hours will most likely be:

6am – 4:30pm

8am – 6:30pm

5pm – 3:30am

Performance Expectations:

1. Requirement of 250+ sample accessions per shift.
2. This is volume dependent on samples received daily and can be subject to change daily.
3. Ability to adjust to policy changes with smooth transition. Must be able to be flexible in job duties assigned daily and in schedule.
4. Must be able to learn and complete scanning of sample requisitions in available downtime.
5. Ability to learn and use Excel.

Role Description: Exceptions Specialists will handles the resolving of missing information samples, minor report corrections, and actively assist in resolving deal breakers.

Purpose of the Role: Efficiently communicate with Pre-Analytical Operations Department, Account Managers, Sale’s Reps, and Customer Fulfilment to resolve any missing information as soon as the sample is received. The focus is to facilitate rapid completion of missing information, which is essential for reporting results critical to patient care.

Outcome Required & Strategic Priorities

1. Ability to determine acceptability of specimen.
   1. Follow proper policies and procedures
2. Verify samples and paperwork for accuracy.
   1. Verification of HIPPA required physician and patient information.
3. Handle and respect confidential data in compliance with HIPAA and other privacy rule requirements.
4. Follows laboratory procedure:
   1. Proper use of PPE
5. Must be able to maintain organization.
6. Must stay up to date with all lab changes.
7. Ability to be flexible with schedule and changing environment.
8. Ability to communicate efficiently, effectively, and professionally to all clients.
9. Ability to troubleshoot possible client inquiries/issues.
10. Ability to think issues/problems through quickly.
11. Ability to scan patient requisitions for medical record purposes.
12. Ability to use Microsoft Words, Excel, and Outlook.
13. Ability to maintain client-based relationships.

Main Responsibilities / Critical Tasks

1. Must identify all CLIA required information on each sample prior to contacting client.
2. Navigate and utilize all platforms:
   1. LIMs, CRM, SharePoint, Sharefile, eFAX.
3.  Communicate and obtain missing information from clients via phone, email, CWP, or fax.
4. Accurately accession and QC all missing information / deal breaker samples.
5. Track & keep record of all samples in exception / deal breaker status.
6. Develop and implement missing information solutions with clients, account managers, sales reps, and customer fulfillment.
7. Effectively communicate all issues, progress, and results as appropriate to applicable internal staff members.
8. Maintain accurate records referencing any phone calls, correspondence, issues and resolutions.
9. Identify trends of client performance and recommend courses of action to department leadership through reports and analysis.

Organization / Management / Leadership Role

1. Report to work on time and as scheduled.
2. Wear identification while on duty.
3. Maintain regulatory requiremetns, including all state, federal, and local regulations.
4. Represent the organization in a positive and professional manner at all times.
5. Comply with all organiztional policies and standards regarding ethical business practices.
6. Communicate the mission, ethics, and goals of the organization.
7. Participate in performance improvement and continuous quality improvement activities.

Internal Stakeholders

Pre-Analytical Operation Co-Workers

Analytical Operations

Technical Laboratory

Customer Fulfilment

Billing

Account Managers

Sale’s Reps

External Stakeholders

Customers – Direct Physicians, Patients, Distributors, Channel Partners, GuideMed, Payors

Skills & Knowledge

1. Strong organizational and interpersonal skills.
2. Ability to determine appropriate course of action in more complex situations.
3. Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
4. Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
5. Ability to complete work assignments accurately and in a timely manner.
6. Ability to take initiative and multi-task several issues at once.
7. Ability to communicate effectively and professionally, both in verbally and written forms.
8. Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
9. Experience with Laboratory Information Systems.

Behavioral Competencies

1. Report to work on time and as scheduled.
2. Wear identification while on duty.
3. Maintain regulatory requirments, including all state, federal, and local regulations
4. Represent the organization in a positive and professional manner at all times.
5. Comply with all organizational policies and standards regarding ethical business practices
6. Communicate the mission, ethics, and goals of the organization
7. Participate in performacne impovement and continuous quality improvement activities.
8. Function as part of the team and promote teamwork.

Schedule

4 day work week to be determined. Hours will most likely be:

6am – 4:30pm

8am – 6:30pm

5pm – 3:30am

Performance Expectations:

1. Must be able to complete all resolves prior to shift ending; these will be sent to the lab prior to leaving the shift.
2. Must be flexible in schedule. 
3. Must be able to properly communicate with details along with professionalism
4. Must be able to problem solve
5. Must be able to learn and complete scanning of sample requisitions in available downtime.
6. Ability to learn and use Excel.

Role Description: Laboratory Technician

Department: Infectious Disease

Reports To: Laboratory Manager

Purpose of the Role: Handling all infectious disease testing providing 100% accuracy when handling all samples, and creation of collection devices.

Outcome Required & Strategic Priorities

1. The Technician will become proficient in performing sample processing.
2. The Technician will become proficient in usage and basic maintenance of all lab machinery.
3. The Technician will become proficient in pipetting, serial dilutions.
4. The Technician will have a basic understanding of the data and internal controls
5. The Technician nneeds a broad understanding of sterile technique and cleaning necessary for a PCR lab.

Main Responsibilities / Critical Tasks

1. Performing sample prep and DNA extraction.
2. Performing manual pipetting steps with small volumes.
3. Assist in making our in-house collection devices.
4. Reviewing and assisting protocol developments and adjustments.
5. Preparing solutions.
6. Preparing accurate sample tracker files
7. Maintaining a clean work environment
8. All duties as assigned

Internal Stakeholders:

Infectious disease lab and Analytical Operations

External Stakeholders

Patients, clients

Skills & Knowledge

Required / Desired Education and Background:

1. High school diploma with 4 years of laboratory experience
2. Extensive Laboratory Experience
3. Experience pipetting
4. Very flexible schedule (day/night)

Behavioral Competencies

1. Able to sit and perform repetitive task for an entire shift
2. Focus and attention to detail
3. Ability to multitask
4. Ability to adapt quickly to new changes

Measures

1. Technicians will be measured on 100% accuracy, while performing work related duties.
2. Technicians will be measured on preparing sample plates for the Laboratory Scientists according to the current metric.

Laboratory Technicians at HealthtrackRx can have regarding and challenging careers. Our years of experience have allowed us to identify some driers of success that can greatly increase your likelihood of success, so we want to share them with you. Within 2 weeks of onboarding, a successful Laboratory Technician will:

1. Be able to accurately receive samples into the lab, correctly scan sample plates
2. Be able to plate 94 samples in less than 45 minutes (any sample type)
3. Be proficient in the use of a Hamilton Numbus, Hamilton Star, and ThermoFisher KingFisher.
4. Be able to process all live sample types
5. Be able to troubleshoot and resolve common scanning, plating, Hamilton errors

Labratory Scientist (B.S. or B.A. in a main science – Chemistry, Biology, Microbiology, Biochemistry):

Laboratory Scientists at HealthTrackRx can have rewarding and challenging careers.  Our years of experience have allowed us to identify some drivers of success that can greatly increase your likelihood of success, so we want to share them with you.  Within 2 weeks of onboarding, a successful Laboratory Scientist will:

1. Be able to accurately receive samples into the lab, correctly scan sample plates
2. Be able to plate 94 samples in less than 45 minutes (any sample type)
3. Be proficient in the use of a Hamilton Nimbus, Hamilton Star and ThermoFisher KingFisher.
4. Be able to process all live sample types
5. Be able to process a 96-well COVID-19 or short panel assay in 15 minutes, and a 384-well COVID-19 assay in 30 minutes
6. Be able to complete OpenArray samples (processing through export) in 6 hours
7. Be proficient in the use of the QuantStudios, and the Opentrons
8. Be able to troubleshoot and resolve common scanning, plating, reaction, and equipment errors

Pay Rate:

$22 / hour day shift 

$24 / hour night shift

Certifying Scientist (M.S. or PhD. In a main science – Biology, Microbiology, Biochemistry, Molecular Biology, Genetics):

Certifying Scientists at HealthTrackRx can have rewarding and challenging careers.  Our years of experience have allowed us to identify some drivers of success that can greatly increase your likelihood of success, so we want to share them with you.  Within 1 month of onboarding, a successful Certifying Scientist will:

1. Be able to accurately receive samples into the lab, correctly scan sample plates
2. Be able to plate 94 samples in less than 45 minutes (any sample type)
3. Be proficient in the use of a Hamilton Nimbus, Hamilton Star and ThermoFisher KingFisher.
4. Be able to process all live sample types
5. Be able to process a 96-well COVID-19 or short panel assay in 15 minutes, and a 384-well COVID-19 assay in 30 minutes
6. Be proficient in the use of the QuantStudios, and the Opentrons
7. Be able to analyze and report COVID-19 samples in no more than 20 minutes for 96-well & 40 minutes for 384-well
8. Be able to troubleshoot and resolve common scanning, plating, reaction, and equipment errors

Role Description & Responsibilities:

1. The Tip Washing Specialists will be measured on how many clean tips are available for the Hamilton and Nimbus instruments.
2. They should ensure accurate detergent and bleach solution measurements, and careful precision when completing processes of soaking, washing, drying, and inspecting tips.
3. They are expected to be measured on 99.95% accuracy while performing work duties. Beyond 0.05% error rate in any month is out of the range of the acceptable metric.

Skills & Knowledge: High school diploma or equivalent.

Behavioral Competencies: 

1. Attention to detail
2. Ability to multitask
3. Ability to work in a high volume / high output environment.
4. Maintaining a positive and harmonious work environment.

Pay Rate: $15.00 / hour day or night shift